Careers at Fairmont

Customer Support Coordinator – Construction

Reporting to the Construction Administration Manager, you will be responsible for the effective management of customer communication through the building construction phase. You will deliver a high level of customer service through regular communication with regards to the progress of construction and work closely with Site Management to ensure all builds are completed to schedule and to specification as per contract.

Your main responsibilities will include:

Liaising with customers throughout the construction process to update them on site progress information both verbally and in writing.

Providing a high standard of customer support to answer queries and concerns as they arise.

Liaising with external stakeholders to keep up to date on progress, communicate issues and ensure milestones are achieved.

Coordinating building progress and milestones liaising with Site Managers, construction team members, suppliers, trades, and customers.

Updating and maintaining accurate documentation for each job file.

About you

To be successful in this role, you will have a high level of initiative and strong communication skills and will be passionate and committed to delivering successful outcomes for our customers and business.

You will also have:

Demonstrated experience in a customer service/administrative position, preferably in the building and construction industry

Excellent communication, interpersonal and negotiations skills, with the ability to communicate effectively with people from a diverse range of backgrounds

A strong customer service focus with the ability to maintain a high level of professionalism and confidentiality

Ability to work productively within a team environment and maintain effectiveness in different situations

High attention to detail and accuracy

Intermediate level of skills in Microsoft Office (Word, Excel and email)

At Fairmont We’re Built For Life

This is reflected in our approach to our clients, our suppliers and trades, our community, and most importantly our people. Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired, ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.

What we offer

A competitive salary

Employee Assistance Program

Reward & Recognition Program

3 wellbeing days provided annually in addition to standard leave

A thriving workplace culture focused on a core values framework

Leave loading, on-site car parking, social events and more!

To Apply:

Click apply now and upload a current Cover letter and Resume addressing the above criteria.

Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.

Application Process:

For further information and a confidential discussion contact Sarah Buck, HR Business Partner, on 8112 3151 or [email protected]